F.A.Q.

Q1:What is the Minimum Order Quantity(MOQ)?

A1: The minimum order quantity of ink is 80kg(1kg/bottle). And the minimum order quantity of film is 10rolls(100m/roll).

Q2:What is the lead time? (How long will it take to prepare my goods?)

A2:1-2days for sample orders, 3-5 days for bulk orders. (The exact time will be based on the requirements)

Q3:How will you deliver my goods to me?

A3:Normally, we will ship the goods by air, by sea, and by express, such as DHL, FedEx, UPS, TNT based on the needs of different clients. 

Q4:How long will I need to wait to get my goods?

A4:2-3 days via air express, 2-6 days for by air, 20-35 days for by sea. 

Q5:How can I know the machine is what exactly I need?

A5: It depends on your machine brand and your printer material.

Q6:Can I take some samples?

A6: Yes, we can provide free samples. Please contact us for a more detailed sample policy.

"Yes, we are the factory to accept customization. We can make your design or put your logo on the product, please send your design or inquiry to our email ( What's app or Wechat ), but also the packing design and other OEM services are available. "

– Can you print my logo on the products?

"One year. It includes online support, free spare parts, field installation, commissioning and training, field maintenance and repair service, video technical support."

– What’s the warranty?

"You can pay for your order via T/T,L/C,D/P,D/A,Credit Card,PayPal,Cash,Escrow.We will send an invoice including all costs for confirming the order. But please notice that we are not responsible for any import tariff or customs clearance fees."

– How can I pay for my order?

"Please contact us for technical help and do not artificial modification. We always provide online technical support if any issues. "

– How to install and run the machine?

Let’s see

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